2 6 May 2021. Housing Department Crawley Borough Council - Housing Options Service Services offered. Services available to private rental tenants in Crawley, including grants and loans. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. Get premium, high resolution news photos at Getty Images Our aim is to sort as many complaints as possible at the first point of contact. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Council housing in Crawley is a mixture of flats. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. Find out how we minimise the impact of doing works in your home. Office 3750 You also have the option to opt-out of these cookies. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. More details are in our Complaints policy. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. Crawley Borough Council. East Ham If you are dissatisfied with the service you have received, you should contact the relevant department. Necessary cookies are absolutely essential for the website to function properly. Home. Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. crawley borough council housing. We also use cookies set by other sites to help us deliver content from their services. They don't deal with repairs or anti-social behaviour issues. Find housing . We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. A fee will be included to meet the cost of registering the charge against the property. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. These services include waste management,. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. We will give you at least 24 hours notice, except in an emergency. Crawley Borough Council. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. These may subsequently be treated as a complaint if we dont deal with the original request. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Some sports groups will even include you in their meetings to discuss progress and what they want to achieve which is great. Your council must find you somewhere to live while work is carried out and pay for the cost of this. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. The Housing Repairs service is critical to our tenants and leaseholders. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. Residents in Cricklewood have benefited from a major volunteering project to transform a community garden as part of an investment in housing maintenance across the borough with Wates Living Space. If you are a council tenant, we can take care of some of the repairs to your home. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. All rights reserved. The council should repair any damage caused by maintenance or building work. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. The Ombudsman service is free and they will investigate complaints in a fair and independent way. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. PO Box 4771 If youre a secure tenant, you have the right to carry out improvements to your property. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Repair loan can be awarded up to 5,000 to meet the cost of repair works. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. This cookie is used to store the language preference of the user. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. This is a True/False flag set by the cookie. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. 182-184 High Street Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Call 01293 438111 Report a repair online Visit the Town Hall Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. Crawley Borough Council has considered your request and decided not to provide you with this information. Section 1. Leaseholders and Freeholders . They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. Outside of office hours the number above is for emergency repairs only. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. Share Friendly and fun place to work We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Our staff will not carry out works where children are unaccompanied. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you council house disrepair compensation for any damage caused: Regardless of whether the council use independent contractors to carry out maintenance and repairs, or whether they use their own contractors, they have a duty to ensure that they carry out any works necessary to maintain safe living properties for their tenants. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. Please use our online form to request a. These cookies do not store any personal information. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. The money owed will be recovered whenever the property is sold in the future. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. Browsealoud Accessibility News. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. How we can help young people in Crawley with housing issues. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. The number of organisations that expressed interest in the tender. You need our permission to carry out alterations or improvements on your council house. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Official Facebook page for Crawley Borough Council. Hotjar sets this cookie to identify a new users first session. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. If it is an emergency and you do not let us in, we may force entry. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . crawley borough council housing. If so we can help you claim compensation on a NO Win, NO Fee basis. To chat with one of our team or nd out more about our services, give us a call on 0330 995 8007 or email us at [email protected] Contact us if you cannot make an appointment on 020 8379 1000, or email [email protected]. You can change your cookie settings at any time. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. 590 requests. Copyright Andy T - 2021. You have rejected additional cookies. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Failure to do so could give you grounds to make council house disrepair claims against them. To make sure your home is a good working order, we plan buildingmaintenance. E14 9GE The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. For more information, contact the HSE Gas Safety Advice Line on 0800 300363. Completion of the Stage 2 review concludes our complaints process. a missed waste collection or reporting problems like flytipping or litter.) If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. In December 2022 the paid and 65 were out of borough. LinkedIn sets the lidc cookie to facilitate data center selection. This means that your home will be clean and in a state of good repair. Posted in . February 27, 2023 alexandra bonefas scott No Comments . highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). The outcome and lessons learned will be logged to ensure continuous improvement of our services. Our team works to improve housing conditions for tenants renting privately in the borough. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. Request a FREE property inspection to find out how much your claim is worth. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. Contact your council if youre not sure. This is a True/False flag set by the cookie. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Crawley Borough Council Report to Overview & Scrutiny Commission . Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures.
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