The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. If you selected a security question when you set up your security option, the following page will appear: 1. This information may include: your. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. When an appointment is available for check in, you will see a button next to it labeled. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. Explore our global offices or find the one closest to you. The AthenaHealth Patient Portal is an online web-based application that allows patients to interact and communicate with their healthcare providers such as physicians and hospitals. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. Make a quick and easy payment online using the QuickPay Portal. All communications between you and your provider's office are carried over a secure, encrypted connection. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". Only test results which are considered appropriate for release will be accessible through the Patient Portal. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. Drive better RCM outcomes by gamifying your revenue cycle processes. You will be notified if your Patient Portal service is discontinued. Why is the athenaPatient app only available to patients of specific customers right now? You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. If your healthcare provider uses athenahealth products, there are a few ways you can create an account with us to access your Patient Portal. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. Surpass your goals with the support of our expertise, technology, and data-driven insights. All communications between you and your provider's office are carried over a secure, encrypted connection. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. We may contact you for fundraising efforts, but you can tell us not to contact you again. The production team will review submissions but will not be contacting patients to follow up at this time. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. powered by. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve. Follow the prompts and schedule your appointment. We must follow the duties and privacy practices described in this notice and give you a copy of it. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Our easy-to-use, integrated suite of products and services can help accelerate your entire revenue cycle and maximize your financial outcomes. Please notify us immediately if you believe the security of your Portal account may have been compromised. The portal is not intended to replace a physician's office, nor does it provide full revenue cycle management. You will need to wait until it is closer to the time of your appointment to check in. How do I manage my saved credit and debit cards? Yes. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. We are not required to agree to your request, and we may say "no" if it would affect your care. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. How do I ask a question about my account balance? You are using an outdated browser that is not supported on the Patient Portal. Click the desired form. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). Were located at 311 Aresenal Street, Watertown MA 02472. You agree not to use Patient Portal to post or send or post any illicit or offensive material. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. Click the Accounts icon in the lower right navigation bar. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. You understand that Patient Portal provides you with online access to some clinical information about you. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. Click the desired message in your inbox to read the message. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. A link to reset your Patient Portal password has been sent to. If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. The Portal does not respond to web browsers' Do Not Track signals. Click the desired message in your inbox to read the message. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Get expert help improving clinical and administrative workflows and your organizations overall performance. See how we serve Hospitals and Health Systems, See how we support Member-centric Organizations, See how we support Ancillary Service Organizations. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. This website and Patient Portal contain links to websites operated by other parties. How do I register for the Patient Portal? Here you will see an option under Our Resources titled Feedback. To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. You may have access to view information for family members or others you care for if their provider is enabled for the athenaPatient app. See how our technology and expertise can have you thriving from day one. How do I turn biometric authentication on/off? In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. We typically use or share your health information in the following ways. You may request a Patient Portal account for yourself. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. Indicate your contact preferences for different types of notifications. Please try again. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. What should I do when I get the following error, We encountered a problem loading your data. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. We can share health information about you with organ procurement organizations. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. You can find the feedback form under the Profile screen. Your provider's office will make every effort to respond to your messages within a timely manner. Please check periodically for updates. This will bring up a list of accounts and settings. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. The Patient Portal is an online service that provides patients secure access to their health information. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). Only test results which are considered appropriate for release will be accessible through the Patient Portal. You can ask us to correct health information about you that you think is incorrect or incomplete. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. If you are experiencing a medical emergency, call 911. You can complain if you feel we have violated your rights by contacting us using the information on page 1. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. The Practice Entities have no control over the security or privacy practices of these external websites. You need to select the Accounts icon in the lower right navigation bar. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. You are using an outdated browser that is not supported on the Patient Portal. Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar. It is at your practice's discretion to allow online appointment scheduling. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. See how we work together to solve healthcares biggest challenges. These messages may contain information important to your health and medical care. Select your provider and office location. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. usually in ways that contribute to the public good, such as public health and research. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. How do I edit how my contact preferences for different types of notifications? We will say "yes" unless a law requires us to share that information. We apologize for the inconvenience."? The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Where can I fill out medical forms before my appointment? You can send a message to your provider(s) in a couple of ways: Navigate to the Test Results screen by clicking Results in the bottom navigation bar. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. We must follow the duties and privacy practices described in this notice and give you a copy of it. Registered Patients; Doctors etc. The industrys most adaptable, network-enabled suite of healthcare solutions. Just find your QuickPay Code on your billing statement and you're ready to go. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. For technical issues with this website during normal business hours, please contact our office. This is because all messages that you send and receive in the Patient Portal are part of your medical record. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. You can complain if you feel we have violated your rights by contacting us using the information on page 1. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. For technical issues with this website during normal business hours, please contact our office. Click the desired form. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. For questions on those practices, please consult your healthcare provider/institution. We will say "yes" to all reasonable requests. You can access it 24 hours a day, and it will help you with your needs. We reserve the right in the future to charge a fee for the use of Patient Portal. We can share health information about you with organ procurement organizations. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. for more information about an FDA recall. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. It looks like you are using an outdated version of your internet browser. We may also share your information when needed to lessen a serious and imminent threat to health or safety. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. We secure your personal information from unauthorized access, use or disclosure. If you don't agree, don't use the Patient Portal. We will provide additional information on when the athenaPatient app will be available to more athenahealth customers and their patients soon. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. Example: We use health information about you to manage your treatment and services. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). Were improving healthcare for physicians and patients alike. Please try again later. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. How do I schedule an appointment through athenaPatient? Follow the prompts and check in to your appointment. athenahealth is your provider's trusted billing partner for secure online payment. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. Statement Code is incorrect. See how integrated services support providers by collecting diagnoses and care gap data from across our network and surfacing it during encounters. The Patient Portal does not support your current browser and will prevent you from using the full site. For urgent matters, call 911. To view the details of any test result, press the card of the result you want to view. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. Contact your provider's office and request a password reset email. This website and Patient Portal contain links to websites operated by other parties. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. Please do not expect a response on weekends or holidays. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. Ask us how to do this. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. Below you will find answers to commonly asked questions concerning the website. Your use of the Portal after we make changes is deemed to be acceptance of those changes. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. Tools and resources that support building apps and the interfaces to support them. Why can't I delete my sent and archived messages? Your use of the Portal after we make changes is deemed to be acceptance of those changes. What do I need to access the Patient Portal? The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. Navigate to the Account screen by clicking Account in the bottom navigation bar. You agree not to use Patient Portal to post or send or post any illicit or offensive material. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. For your safety and security, your session is about to be logged off due to inactivity. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. Answers to FAQ about our products and pricing. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. Cookies are used for system performance functionality. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html.
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