Delays in Emails being delivered can arise from a multitude of reasons. Delays in Emails being delivered can arise from a multitude of reasons. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? Emails from btinternet.com addresses not received. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Anyone else experienced this and got any suggestions on how to proceed? Please check your email settings. Our Gmail accounts work on all our devices. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. We receive the following message when we try to send from our Mac. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. The problem is also affected by the addressee. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. To start the conversation again, simply I am experiencing it with emails from different addreses within a domain which belongs to another ISP. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. 20h13. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. I cannot send even the simplest of messages this morning. Surface mail is also available; please e-mail us for . 14-07-2019 Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. At my age, I just don't have the energy to set up a new email address and tell everyone.'. Solved: Unable to send email from Outlook app - BT Community If I go into iCloud web page, then I can send and receive as normal. @stevebrass Thanks, but same result as before. If yes, we recommend that you check if the issue persists while on safe mode. This is exactly the same as my issue - with the 993 / 465 too. This has made me want to look a bit further and so I found the Community. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. 15h22, on on TalkTalk allows you to access your email account for 12 months after you switch. If everything works fine in webmail, you may need to check your program settings. (The fix did not work until I had quit Mail and relaunched it. 11-07-2019 I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. You can send and receive messages, but not actively manage the account. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. None of the posts I have seen are the same as my problem however. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Sky allows former customers to keep their email account free of charge and indefinitely. Our standard shipping option is via Royal Mail airmail. I consistently receive this warning: whenever I try. 2 users liked/thanked this post: I have deleted the app and reinstalled it. What can be done to fix this problem please? I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. I am using the Outlook app on a Samsung phone. ), on Has anyone experienced this problem. Having the same problem myself today - unable to send emails from my @btinternet.com account. 23-04-2021 Though any rejection on our side should be returned back to the sender as a bounce. Using webmail? If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. I have a group of 14 people set up under Outlook 365. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. 23-04-2021 iPad is working ok. - edited Thanks MisterW, bobpullen. As soon as I removed that link all was well again. So it seems to be something between Android and BT Mail. BT are blocking the complete domain which the sender is sending from. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. 11h33 Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. This is going to need looking at by their email support team. on And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. 13h52. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on I have a group of 14 people set up under Outlook 365. I can send & receive the bt emails using the Samsung mail app. By coincidence(? 8h29. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. on It seems that I can only send messages to my iCloud account from the iMac. , updated Also one of the two that I received recently was sent in December. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Please update the server configuration to continue connecting to this account", with the option to cancel or update. Outlook.com not sending emails to btinternet email addresses I installed the outlook App on my iPad and it works perfectly I'm afraid. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. Copyright 1995-2023 eBay Inc. All Rights Reserved. Surely other services would similarly suffer. 15h27, on on In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. No disrespect intended as your advice is probably based on years of experience of BTs service! If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. 18h40. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. Emails from btinternet.com addresses not received. - Plusnet Your post does not go to BT. - We do not send parcels to PO BOX addresses. on He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. After 6 mos., if selected you will be billed $10.99/mo. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. We repeated the test and the same thing happened. So hardly time for a timeout to have occurred. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I can take the same message and copy it into gmail and send from there and it gets through with no problem. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. I have the exact same problem. P.S. 5) Set up an auto-responder message on your old email address. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. 16:52 EST 04 Mar 2023. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. Can send emails fine from any other account. Those who leave have their email account terminated and closed 90 days later. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. What can we help with? Unfortunately, it did not work. on 1) Set up an email address with a free service. I can't afford the risk.'. Looking through previous posts I see this has been a regular problem. Not receiving @btinternet email. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. 'All of my contacts have it. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. What do I have to change to make my emails send? BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Why cant my email address have BT.com in the display name? Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. 25-08-2021 You should however check that your email clients are using the correct settings as per this link. BT internet email problem Hi. This site contains user submitted content, comments and opinions and is for informational purposes 3 users liked/thanked this post: 23-04-2021 I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. on 23-04-2021 There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. Outlook emails not being received by btinternet.com addresses Thanks for the examples that have been provided so far. on 16h34. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. The whole ISP domain is blocked. I've got a "failed delivery message". Anyone else experiencing the same issues? Go back to . 14-07-2019 Rachel Rickard Straus, Financial Mail On Sunday on btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. Announcements, Guides & Community Updates. That is because he has a Virgin Media email address, which would be deleted if he switched away. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Any ideas? btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. What does this mean? I can't send or receive messages in Outlook - Microsoft Support Emails from BTInternet.com not being received in Mail Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. You can usually find the option to redirect in the inbox settings of your old email account. While members are not getting emails, they do appear as posts on the Google Groups page. 15h33. Last week I phones an advisor with a somewhat similar response. The account I am using is Gmail (the google mail). 09-07-2019 I also feel slightly better I am not alone. 19-12-2022 To start viewing messages, select the forum that you want to visit from the selection below. 14h56, on You may have to register before you can post: click the register link above to proceed. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. It might be worth changing your SMTP port to see if that helps. 23-04-2021 Townman, Gandalf, anneoconnor. Go through and update your details for each one with your new email address. They also sent a test email from a PC using an outlook client and that didn't come through either. any proposed solutions on the community forums. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! It's good (???) In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. 14h00, on on All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. They forecast a response within 72 hours. None of the posts I have seen are the same as my problem however. on . That sounds like something has been stuck in a queue somewhere. Last Thursday, I stopped receiving email from my @btinternet.com account. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. 10-07-2019 If not, how do we get a moderator involved? Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. ask a new question. We always endeavour to grade correctly and. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team.
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