I lost my tickets. Im sensing a nice class action lawsuit coming your way. The potential loss of revenue facing Live. I purchased two tickets listed on site. I purchased a ticket in February for a concert for over $800. The Hollywood Reporter is a part of Penske Media Corporation. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. At this point, this transaction constitutes fraud. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." I purchased a Citi field parking pass for Mets opening day. StubHub will offer refunds for canceled events but not postponed events. BOSTON . I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! Thanks. September 15, 2021 These tickets were not purchased with a coupon. I would not take a.) "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. It's not fair to the seller or stubhub. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. How come they can't control that?!! DO NOT let Stub Hub take advantage of you! However, from the date selection to the purchase the date was changed. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. It not I guess it is small claims. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. Seller listed tix he didn't actually have. i have attached the information from the venue. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. The parking pass was sent to me with in 5 mins. How is this legal for them to keep MY money? "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. FRACK! StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. Any good news for refund for us regrading clear actionable step to get Coachella refund? Still haven't received refund. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? Bonnie cancelled. Do NOT buy Canadiens tickets from here. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. I checked by calling Ticketmaster. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. To Stubhub.com and surprisingly they were already on sale. Even though I didn't get a reprint it was still great. $868.64 is a lot of money especially now to just throw away. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Did you think about anybody besides yourself? StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . 4. Is there any way I can confirm that my Stubhub QR codes are still good? I will NEVER use Stubhub again. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. Said cancellation was glitch. also the card I used to buy them I no longer have. Needless to say, I received a full refund. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or [email protected] as soon as possible. We were not the only ones. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Your email address will not be published. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. I don't even have an account, never purchased tickets but some thief stole my card info. This is ridiculous! My husband and I had tickets for Food city 500 on Sunday April 5,2020. Following backlash from customers, the ticketing company responded in a statement this week. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. I listed tickets on Stub Hub for a Broadway show. Tried to resell same tickets for $20 more. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. Wrong seats. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. I'm returning the tickets and buying else where. while we were at work. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. Olivia Perreault. This all happened within an hour after the person bought them. Stubhub does not accept returns. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. These people are entitled to their money back.". They could not refund me nor give me the seats I wanted. Terrible customer service. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? I WILL NEVER USE THIS SERVICE AGAIN. He was waiting for someone else to send them to him. They only let a few more people in until they actually closed all the doors. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. If you want your refunds, go through your credit card companies or banks. This is so wrong in so many ways yet I don't have a leg to stand on. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. No Wonder I See Horrible Complaints. Read more about our event cancelation policy. I am quite dissappointed. Tons of others with stub hub purchases were going through the same thing. Include the reason for the refund and any supporting documentation. We lost the concert for that. I love them! I just had to comment on here as a reply to everyone complaining about stubhubs return policy. Re: Refund in Progress. How is this right? NEVER again! After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. Tickets were either never delivered or arrived late. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. I was told at the door stub hub does this frequently. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. Wow. This cookie is set by GDPR Cookie Consent plugin. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. It does not store any personal data. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . Their tech team looking into it or b.) If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell However, StubHub offers a refund. If these are not available, you will likely get a full refund. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. Needless to say, this concert never happened. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. Don't do it! Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. Of course! I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. On March 7th, StubHub emailed Marrali a copt of its refund policy. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. Select the ticket group you'd like to sell. 01-24-2022 11:26 AM. Stubhub policy on refunds is ridiculous. Where Can You Use Your Macys Credit Card? How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. After placing me on hold they said, the tech reviewed it and it did show on the website. Most of us didn't leave yet! A lot of tickets sold on stubhub are individual people. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. View Ticketmaster Refund Policy. 2023, Hearst Television Inc. on behalf of WCVB-TV. StubHub is a global marketplace and our policies vary by region, in line with local guidance. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. or Did you buy an excessive amount of tickets? 3. All Rights Reserved. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. 5. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Now I'm done with them. You dont get to change the rules to suit you after the fact. DON'T BUY ON THEIR PLATFORM!!! I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. However you may visit Settings to provide a controlled consent. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. be around to get first dibs at floor seats, on 09/20/2012 I went IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. Paid over $550 for two Hangout festival tickets. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. That's literally the only way you can get your money back from these thieves. We also use third-party cookies that help us analyze and understand how you use this website. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. If there is any changes to that, all affected buyers will be notified via email. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. I want a full refund as we lost jobs and need that money. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. StubHub is offering the retroactive refunds now because the live events industry is opening back up. So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. I would advise taking this route to get resolution from StubHub. A StubHub employee via phone assisted in returning the ticket to my account. The original purchase has aged off my account history. You will receive an email with instructions on how to receive your refund. Putting the money back in StubHub's money-back guarantee. My girlfriend's 30th bday gift is being ripped off! follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). The latest breaking updates, delivered straight to your email inbox. Also, awfully bold of them to assume I would want to purchase through them again. Tap Tickets in the navigation bar at the bottom. Your service is terrible and not worth the fee. So now the tickets will not arrive in time for my event. Stubhub does not accept returns and does not have a return policy. At NO stage did they advertise this game as a TBA or TBC date and time. Receive a coupon for 120 percent of your original purchase*. People have to make mistakes all the time and this was a mistake. Never again will I use StubHub! I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. Congratulations, Stubhub. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. But you money hungry corporates line your pockets and just go on like we owed that money to you. For $2400 this is pure BS and will not stand. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. Is Beyonces Tour Another Dynamic Ticket Price Mess? IndustryLegalTop Story Email is another option for requesting a refund. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . Its really not fair to people whom purchased on this platform. At NO stage did they advertise this game as a TBA or TBC date and time. "I finally got a supervisor on the line and he said 'No. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. Otherwise you will receive a voucher for 120% of your purchase price. I want to know what the point of the "protection plan" is that they have? I'm not paying $176 when stub hub messed up my order. I have been attempting to contact you several times regarding ticket order #553613638. "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets.
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